// 01
IT Infrastructure.
Strategic architecture for the layer your business runs on — network, server, storage, and the security to keep it all available.
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Baekfactor Sdn Bhd
Unleash your IT infrastructure's full potential.
Infrastructure is the backbone of your organization — it shapes access to network, security, and availability. We design, build, and support the systems that keep Malaysian businesses running.
10+
Years in business
50+
Clients served
24/7
Support coverage
4
Service domains
Design. Deploy. Support.
BFSB brings IT services to a new era of business operations beyond the help-desk ticket.
// Services
What we do.
Four practice areas, one team. We start with your problem, not our catalog.
// 02
Cloud Services.
Right-sized cloud designs that match real workloads — Microsoft 365, Azure, AWS, and the migration plans that get you there safely.
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Data Protection.
Backup, disaster recovery, endpoint security, and the playbooks to use them when something goes wrong.
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Application Development.
Web applications and internal tools that fit how your team actually works — not how a generic template assumes they should.
Discover details// Process
Four steps to kick-start.
From first conversation to ongoing support — here's how we work.
Step 01
Listen
Share your vision, constraints, and headaches. We listen deeply so the brief is right before anything else.
Step 02
Propose
A tailored proposal with options, trade-offs, and timelines. We refine together until it fits.
Step 03
Build
Implementation with meticulous attention to detail — and clear progress visible to you throughout.
Step 04
Support
Launch is the start, not the end. We stay on for maintenance, change requests, and knowledge transfer.
// Why BFSB
We don't see clients,
we see collaborators.
Your goals are our canvas. We build partnerships, not one-off engagements.
We don't just design, we unleash the idea into reality.
Strategic proposals and workable solutions that drive tangible results — on your side, not just on the contract.
We fuel your team with transfer of technology, guided by precision.
We don't deploy and disappear. We stay by your side, sharing the knowledge and understanding of the solutions we've built.
We craft emotional connections — and we're ready to support.
True connection is the foundation of loyalty. 24/7 support and services for everything we deliver.
We don't just work with you — we prepare your documentation archive.
Documentation is a love letter you write to your future self. We deliver it once the project is complete so the knowledge stays with you.
// Works
Recent engagements.
A sample of recent projects across sectors.
// FAQ
Burning questions, answered.
The things prospects ask before they pick up the phone.
01 What does Baekfactor Sdn Bhd actually do?
We're a solutions provider, system integrator, and problem solver. We don't just sell product and leave you alone — we design entire solutions from your brief, deploy them, and stay on for maintenance and support.
02 I have a small business; is BFSB right for me?
Absolutely. We tailor our services to fit your needs and budget. Big project, small project — same level of care.
03 What results can I expect from working with BFSB?
We're here to:
- Improve your IT infrastructure to a better, more reliable state.
- Get your problem solved so you can stop thinking about it.
- Build trust through long-term partnership.
- Deliver with strong after-sales service.
04 Do you offer ongoing support after the project is finished?
Yes. We become your partner, not just your project partner — maintenance, change requests, technology transfer, and coordination with other parties. The fire keeps burning bright.
05 What support terms do you offer?
Virtual support: 24×7 via trouble tickets, call, WhatsApp, and remote access. We're responsive — ping us and we reply.
On-site support: 8×5 for Klang Valley. Outside Klang Valley, next business day depending on criticality and urgency.