Baekfactor Sdn Bhd

Unleash your IT infrastructure's .

Infrastructure is the backbone of your organization — it shapes access to network, security, and availability. We design, build, and support the systems that keep Malaysian businesses running.

See what we do Get in touch
50+ Clients served
10+ Years
24/7 Support
4 Domains
All systems online Design · Deploy · Support

End-to-end coverage

Network Server Virtualization Cloud Security 24/7 Support
// Platforms we work across
Microsoft 365
Cloud productivity
AWS & AliCloud
Public cloud
On-premise
Server · Virt · Network
Backup & DR
Data protection

BFSB brings IT services to a new era of business operations beyond the help-desk ticket.

// Services

What we do.

Four practice areas, one team. We start with your problem, not our catalog.

Discover details
// Process

Four steps to kick-start.

From first conversation to ongoing support — here's how we work.

01
Share your vision, constraints, and headaches. We listen deeply so the brief is right before anything else.

Listen

Step 01

01 / 04
// Why BFSB

We don't see clients,
we see collaborators.

Your goals are our canvas. We build partnerships, not one-off engagements.

We don't just design, we unleash the idea into reality.

Strategic proposals and workable solutions that drive tangible results — on your side, not just on the contract.

We fuel your team with transfer of technology, guided by precision.

We don't deploy and disappear. We stay by your side, sharing the knowledge and understanding of the solutions we've built.

We craft emotional connections — and we're ready to support.

True connection is the foundation of loyalty. 24/7 support and services for everything we deliver.

We don't just work with you — we prepare your documentation archive.

Documentation is a love letter you write to your future self. We deliver it once the project is complete so the knowledge stays with you.

// Works

Recent engagements.

A sample of recent projects across sectors.

Network Infrastructure Revamp — Cisco to Juniper Education 2024 — Q3 8 weeks Microsoft 365 with SharePoint Services Healthcare 2025 — Q1 12 weeks Firewall & Endpoint Security Modernisation Hospitality Active Featured Active Directory with File Services Government 2024 — Q4 6 weeks
// FAQ

Burning questions, answered.

The things prospects ask before they pick up the phone.

01 What does Baekfactor Sdn Bhd actually do?
We're a solutions provider, system integrator, and problem solver. We don't just sell product and leave you alone — we design entire solutions from your brief, deploy them, and stay on for maintenance and support.
02 I have a small business; is BFSB right for me?
Absolutely. We tailor our services to fit your needs and budget. Big project, small project — same level of care.
03 What results can I expect from working with BFSB?

We're here to:

  • Improve your IT infrastructure to a better, more reliable state.
  • Get your problem solved so you can stop thinking about it.
  • Build trust through long-term partnership.
  • Deliver with strong after-sales service.
04 Do you offer ongoing support after the project is finished?
Yes. We become your partner, not just your project partner — maintenance, change requests, technology transfer, and coordination with other parties. The fire keeps burning bright.
05 What support terms do you offer?

Virtual support: 24×7 via trouble tickets, call, WhatsApp, and remote access. We're responsive — ping us and we reply.

On-site support: 8×5 for Klang Valley. Outside Klang Valley, next business day depending on criticality and urgency.

Need to amplify your idea?

Let's chat